Hear what our clients have to say
Dave DobsonArcadia Branded Merchandise
"I’m happy to recommend Customer Focus Enterprise; we have been using it since April 2010 and it has transformed our business... I have been nothing but pleased with the system and the support we had in implementing it.
"There were no hidden costs and the system is costing us less than we were previously paying, so for us it is win win, a better system for a lower price!"
Mark IrvingMI Promotions
"I would totally recommend Customer Focus Enterprise. We have used it for the last 3 years and it has been great. The CMS system is excellent from prospect enquiry to final invoice.
"We are still learning to use the enormous amount of additional features but having everything on one system is fantastic. That said it is like any other software, if you don't use it correctly it can be hard to get on with. The support is first rate."
Amo SinghAD Merchandise
"Customer Focus Enterprise allowed us to hit the ground running and as a consequence exceed all of our targets in the first 6 months of trading.
"As a small business it helps us portray a very professional and 'big company' image which in our industry is paramount with the high profile customers we are dealing with."
"The package is fantastic - it has helped us process almost double the number of orders with the same number of admin people. It saves so much time if you use it properly."
Pete SlaterSilk Group
"We have been using Customer Focus Enterprise for six years now and the software has revolutionised our systems, keeping our ISO accreditations on track. The program has made our job bags completely electronic, which is ideal. I would recommend Customer Focus Enterprise to others."
Simon PatnickPrev: Merchandise Mania
"Customer Focus Enterprise gave me more control over our fast growing business - I loved the automated reporting and the new auto processes really helped to reduce our costs."
"We were looking for one system to handle all of our key business processes and also to reduce response times to customers, and enhance the job management of customer orders. We looked at other specialist software systems for the promotional merchandise industry but they were weak in accounts and marketing.
"Customer Focus Enterprise was the only software that fulfilled all of our requirements, came in under budget and could be implemented within one month."
Paul MillmanFirst Choice Promotions
"Customer Focus Enterprise is an excellent software package. We have been using it now for more than eight years and it has enabled us to maintain an enhanced and efficient service to our customers whilst keeping our overheads low and delivering great sales and marketing support.
Being a small business Customer Focus Enterprise has made it possible for us to keep apace with the biggest companies in the industry."
Richard TownsonBishop Group
"I'd like to thank you for helping us start our promotional supplies side of the business. We've been on a two-day training course which we found very helpful, and have also watched numerous online demonstrations all of which have been fantastic with live interaction from the support team.
We have found the support on offer excellent with somebody being available and more than willing to help with any problems we have encountered."
Phil MillarCreative Apparel
"Using the marketing side of Customer Focus Enterprise has really helped us put Creative Apparel on the map - it works well, gets excellent results and best of all it has saved us money while increasing our sales."
Keith PoyserOne Stop Promotions
"We at One Stop consider Customer Focus Enterprise to be the best on the market. The ‘all in one’ nature of the software is a key feature, allowing all the members of the team to access information from sales to warehouse through to accounts. Our company would certainly be less efficient without Customer Focus Enterprise."
Jeremy LowesCrystal Galleries
"From a quotation that is generated and emailed to the customer within minutes or an order that is entered and tracked through every department (artwork, engraving, warehouse and accounts), Customer Focus Enterprise allows full visibility to everybody in the business."
Richard WoodHigh Profile Plastics
"There are no other systems that offer industry knowledge and expertise in both the IT side and industry side of the support. The ability to share data with distributors is undoubtedly a major asset to Customer Focus Enterprise from a manufacturer’s point of view."
Rob WoolhouseYOB Golf
"We started working with Customer Focus only four years ago, but I honestly wish it was 10 years ago - we would have advanced much quicker. The product, back up support and people have made what used to seem like a mountain to climb a now very enjoyable experience.
"Each year their products evolve which has greatly assisted our exciting growth plan. I would happily recommended them to anyone considering their products and services and I am available by email or phone if you would like to know more about what worked for our company."
[After two months] "Customer Focus Enterprise is helping already. Some teething issues, which is to be expected, but overall very pleased."
David RichardsGlue Office
"Prior to the company’s introduction of the Customer Focus Ultimate system, we thought we had a pretty good system in place with enquiries, quotations, purchases and sales being handled electronically, but using a variety of different software. However, it became evident within a matter of weeks how much better we were with CF Ultimate in place.
We now have a single portal where all users can glean information far quicker and much easier than ever before, and it is available even when out of the office. As a result we are more efficient and effective, and traceability and transferability between personnel is greatly improved. Furthermore, we have found the website to be a valuable sales tool. Having invested some time in creating a bespoke design we are now reaping the benefit of having the huge range of products displayed online and have seen enquiries increase as a result.
For us the investment in the CF Ultimate system has been wholly worthwhile."