Impact Marketing Use Customer Focus

Impact Marketing Use Customer Focus

Impact Marketing

Industry:

Promotional Products, Signs & Print

Customer Focus Package:

Customer Focus Ultimate (eCommerce Website plus full order management system)

Software previously used:

QuickBooks

“It's awesome to have everything on ONE system. The dashboard was the selling point and the functionality of the system was exactly what we were looking for. Customer service was perfect and a huge part of our decision to choose Customer Focus.”

Tony Ward
Owner

 

Challenge:

Impact Marketing + Communications, a marketing and communications consulting firm, was in need of a CRM (Customer Relationship Management) solution to keep track of estimates, purchase orders, vendor and customer information. They'd used various other solutions, including QuickBooks, but found that they weren't user friendly, and lacked the functionality they needed.

 

Solution:

After looking at many solutions, Impact Marketing chose Customer Focus in order to track and organize current and prospective customers.

 

“It's interesting how Customer Focus was able to create a solution for CRM with integrated websites that has such ease and functionality. Systems that others make so hard, you make so easy!”

says Ward

 

Results:

The Impact Marketing team are now able to control their orders, provide estimates, and have everything they need at their fingertips without needing to access multiple systems.

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