2 Oceans Promotions Use Customer Focus

2 Oceans Promotions Use Customer Focus

2 Oceans Promotions

Industry:

Promotional Products

Customer Focus Package:

Customer Focus Ultimate (eCommerce Website plus full order management system)

Software previously used:

OrderMaster

“The biggest benefit we have had since switching to Customer Focus is by far the customer service. If we have any questions or concerns, the Customer Focus team is only a quick phone call or email away.”

Max Derrickson
Executive

 

Challenge:

When 2 Oceans Promotions saw that their previous order system was outdated - requiring them to be connected to a server - they knew they had to make a change to a web-based system that could be accessed from anywhere. The company was looking for a technologically advanced, yet reasonably priced, cloud-based ordering system, which led them to Customer Focus.

 

Solution:

With Customer Focus on their side, 2 Oceans is now able to focus more on their business, and less on technology issues.

 

“We really love the overall ease of use and layout of the software, which sold us over the others.”

says Derrickson

 

Results:

Since switching to Customer Focus, 2 Oceans have cut their order administration time in half, and in turn boosted their business efficiency, leading to sales growth.

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