Everything you need to sell promotional products.
Trade Only has changed to Customer Focus!
Why? Customer Focus better reflects our company ethos. You – your needs now, and your need to retain a competitive advantage in the years to come – are the reason we exist.
Customer Focus is the original name of our enterprise software, and it simply fits.
How Customer Focus works for your industry
Promotional Product Distributors
Promotional Product Suppliers
Everything you need to sell promotional products
As a distributor, it's not so much 'what' you sell, but 'why' you sell it. Connecting with your customers starts with a website that is unique to you - no cookie cutter sites here!
Our 'Ultimate' upgrade adds CRM, order processing, and QuickBooks (Desktop) integration; bringing all of your key business processes into one system helps to reduce admin time.
The smarter way to increase your market share
To grow your supplier business, you need to win more repeat orders, attract new customers, and/or reduce operating costs. Customer Focus is able to help with all three!
Adding your product data to our system makes it available to 1,000s of committed distributors. We only want the best suppliers, delivering choice without confusion.
Our Enterprise business management solution is used by leading suppliers all over the world to streamline operations, and improve communication. It's available with an integrated web store so you can effectively market your services online.
Sell signs online with our HTML5 designer and checkout
How would you like to receive a sign order, complete with payment and print-ready artwork, without any effort on your part? That's the power of SignStore from Customer Focus.
With our online designer, your customers can customize their sign by uploading artwork, customizing a template, or designing their own sign from scratch. When they checkout, you'll receive a vector graphic, and can go straight to print.
With SignStore you get both the designer and a website complete with popular sign materials and sizes. You can completely customize this to your requirements, or, if you prefer, you can just add the online designer to your current site.
End to end business management with optional web2print
Customer Focus Enterprise software was developed in collaboration with leading print brokers and managers.
It helps you place the customer at the centre of your business, making it easier and faster to respond to quote requests, and enhancing the workflow for stock management and reporting.
It's available with a powerful web to print solution which drops both the order details, remittance advice and print ready artwork straight into your job management centre for processing.
Our customers mean the world to us
You really do. Our success as a company is entirely dependent on your success, and we never get complacent.
Besides the loads of extras included, my web guys were impressed with the Search Engine Optimisation possibilities. To get the system up and running was easy and workability was smooth. I would recommend Customer Focus.READ MORE
We were looking for one system to handle all of our key business processes and reduce response times to customers. Customer Focus Enterprise was the only software that fulfilled all of our requirements.READ MORE
Thinkprint European Solutions
Customer Focus puts us in touch with key distributors and helps to bring in new business. It offers a great return on investment.READ MORE
We've got your back
But we know it's not enough to just have the tools; you have to know how to use them. We offer free telephone support and educational webinars to help you succeed, and our blog provides entertaining and informative articles for all customers, written by industry experts.
Breaking news: Millennials just overtook Generation X to become the largest share of the American workforce! Every industry needs to adapt to this generation's way of buying, or face losing market share, and promotional products is no exception.
Vital statistics for promotional product distributors, including the importance of fast follow ups (sounds obvious but you have to be really, really fast to maximize opportunities!) and the growth of the millennial buyer.
When it comes to fears, promotional product distributors have a lot of them… and we get it. To help you battle your demons, Customer Focus asked a group of promotional product distributors to list the top things that scare the crap out of them.
Want to start accepting credit card payment via your website, but struggling to get a handle on how much it will cost? We wrote this article just for you.